We are committed to responding to every complaint:
Start by talking to the employee who served you.
If necessary, you can contact our Customer Service, who will be happy to assist you.
If you are not satisfied with the answer and wish to speak to the department supervisor, do not hesitate to say so.
If you are dissatisfied because your claim for Disability Insurance, Critical Illness Insurance or Life Insurance was declined, please note that you may appeal the decision rather than file a complaint. When a claim is declined, you letter of refusal will show which documents you need to provide to appeal the decision.
Here is the contact information for Humania's Complaints Officer:
M. Jean-Benoît Forgues
Assistant Vice-President, Legal Affairs & Compliancer
Humania Assurance
1555 Girouard Street West
St-Hyacinthe, Quebec J2S 2Z6
It is preferable that you file a written complaint, with the word "Complaint" at the top of your letter, or using the complaint form.
If you need assistance in writing your complaint, please contact our legal department at conformite@humania.ca, specifying the details of your request.
The following can review your complaint:
You must obtain an answer from Humania's Complaints Officer before for one of these organizations will review your case.